The Technagon service concept -
Fast and ready for use again.
Reliable. Fast. Seamless.
Smart design.
Smart service.
Our charging technology impresses with an extremely low error rate. And if something does happen, one thing counts above all: speed.
Technagon’s service concept ensures maximum availability of your charging infrastructure – with short response times, fast replacement of the charging module thanks to our sophisticated design and automatic synchronization of the new module.
And best of all: recalibration is not necessary!
Exchange in minutes instead of hours. Fast, efficient and service-friendly.
Maximum availability.
Minimum downtime.
> 99.5% uptime
Two independent charging points and error rates of less than 1% ensure extremely high availability.
< 24 h support response time
Our goal is to start processing every submitted ticket within 24 hours and provide you with a clear solution. Our free support portal, along with our knowledgeable staff, is here to assist you.
< 5 minutes for charging module replacement
The charging module is connected to the charging station with just 2 screws and 2 cable connectors. It can be replaced in less than 5 minutes. Any qualified electrician can carry out the replacement themselves: fast, cost-effective, flexible.
Plug & Play
Recommissioning made simple: the internal PC automatically configures the new charging module. The public key of the new meter can be retrieved directly via the backend.
Without recalibration
Each charging module is certified according to calibration law. No on-site recalibration is needed, cutting field costs by over 50%. A single deployment of a certified electrician resolves the issue. Only the reporting of the new public key to the Federal Network Agency remains mandatory.
The heart of the Technagon AC charging stations. Developed for maximum efficiency and reliability.
The Technagon charging module
Certified according to calibration law
The charging module is certified as a self-contained unit under calibration law. This means it can be easily replaced when servicing is required.
symbolic & language-independent
All controls are self-explanatory and understandable without text. This makes user navigation intuitive, no matter what language someone speaks.
Unique, innovative design
All billing-relevant components are located in the charging module. This enables fast maintenance, high service friendliness and a permanently clean, structured interior design of the station.
In-house charging controller integrated
The charging controller developed in-house is the heart of our charging stations and guarantees reliable, standard-compliant operation at all times. It controls charging processes in real time and enables a seamless connection to all common backend providers via OCPP.
Uptime instead of downtime -
Revenue instead of service tickets
Although the initial investment with Technagon is often higher than with some other charging technology, the advantage of Technagon becomes clear from the very first service case. Competitive products cause high costs due to calibration law repairs, long downtimes and official recalibrations. Our charging stations, on the other hand, do not require calibration-certified technicians and can be repaired quickly by any qualified electrician. The advantage grows with every additional service case. The quick and easy service increases availability/uptime and reduces the total cost of ownership (total costs over the service life).
Charging module replacement in just 5 minutes
Replacing the
charging module
The customer keeps a replacement charging module from Technagon in stock. If the charging technology should ever fail, all it takes is a quick swap – a specialist electrical company replaces the module in just a few minutes and the charging technology is ready for use again.
The customer simply sends the defective charging module to Technagon for repair. Once the repair has been completed, the module is returned to the customer and stored in their warehouse as a new replacement module. This creates a sustainable cycle that minimizes downtimes and conserves resources.
Replacing the
charging module with cover
In this case, the customer does not have a charging module in stock. Technagon therefore sends a cover to the customer for servicing. The customer can now remove the charging module and send it to Technagon for repair. The cover can be installed and now covers the opening created by removing the charging module.
After being repaired at Technagon, the charging module can now be sent back to the customer and easily installed on site.
Customer testimonials about technagon
eze.network
“With their design and ease of use, Technagon’s models not only delight our municipal partners, but also our growing number of users every day. The high availability of the charging points is particularly important. Only in close cooperation with Technagon can we meet the challenges of such demanding operations in public spaces and ensure the continuous improvement of the products. And if a problem does arise in the field, we greatly appreciate the quick and short response times at Technagon. On this basis, we are very pleased to be able to put the 1,000th charging point into operation together in the coming weeks. And many more in the near future.”
– Nancy Valentine-Urbschat | Managing Director –
oms e-mobility
“The collaboration with Technagon is a prime example of smooth cooperation for OMS E-Mobility GmbH, which is demonstrated anew in every project. Thanks to the partnership-based support and open exchange, we were even able to contribute innovative solution proposals that meet the needs of our customers.”
– Markus Baur | Product Manager –
gp joule
“Technagon knows how to respond to our needs and develop innovative solutions that drive the market forward. Together, we are shaping the future of technology – with trust, transparency and always on an equal footing.”
– Sven Hartwig | Product Manager Hardware –